If the product is damaged in shipping, you MUST send pictures within 24 hours so we can start the process of filing a claim and get a replacement out to you.
Issues with Order
If you get an item "that isn’t as described" please be clear in stating what is different about the listing and the product you received. On rare occasions we do have shipping errors but ordering a starter because it looked the same is not "item not as described". There are many starters that look very similar to others and unless you are certain the product you order is correct prior to ordering we consider it to be user error. It is pretty simple to send a message to us to confirm the product you order is correct prior to ordering. We have experienced technicians who can help you be certain you get the right product for your needs.
Pictures are not always of the exact product. Sometimes an OEM picture may be used or a different color product (ie gray alternator, but black one in picture) but the purpose of the picture is to provide you with the style and specs of the product. If you aren’t sure if the pulley is included please confirm prior to purchasing. We sell pulleys as well so if the item doesn’t include pulley we likely would be able to supply pulley. If one of our products is OEM we state it as such in the part brand section of item specifics. We sell OEM and aftermarket products. If you aren’t sure please ask prior to purchasing.
Please note that shipping times are estimates. We ship from multiple locations and generally our product arrives faster than the estimated times but on occasion that won’t be the case. If you need it by a specific day please confirm prior to ordering or upgrade to the next day service. If you order on a Friday at 4 pm central time your product will not ship until Monday. We ship our Ebay orders up until 2 pm central standard time. Again, if you need the product quicker please order accordingly. We DO NOT ship on weekends or holidays.
We assume no liability for any costs incurred outside of the United States. All customs or import duties are the sole responsibility of the buyer as are any other possible fees regarding shipping costs. Regardless of reason, buyer is responsible for any return shipping costs. Please be 100% certain you are ordering correct for your specifications before ordering. Our crosses are based on USA products. Many countries have different requirements for their vehicles. Buyer responsible for making sure they make the correct purchasing decision.
Please confirm fitment prior to purchasing. Some types of vehicles take different options based on specific vehicle information that only you may know (ie… manual or automatic). We list the information as best as it has been provided to us but if you aren’t sure about the fitment please ask prior to purchasing. The best way to be certain is to compare the OEM number from your old unit to make sure what you buy is direct replacement.